Curbside FAQ

What is Capira Curbside?

Capira Curbside is a web app that allows you to schedule your own pickups without having to call the library! All you need is your library card and PIN.

What happens when I make an appointment?

• Click on the link to Capira Curbside
• After you enter your card number and PIN, you’ll be shown a list of available holds.
• After that, you’ll be asked to choose a day and time. You can make an appointment starting 1 hour from the time you are filling out the form.
• Next, you will be asked to describe your vehicle, or let us know if you will be walking.
• Then, choose a pickup location.
• Leave us a note if you like.
• Finally, enter your email.
• You will get an email telling you that your appointment is made
• You will get a reminder email right before your appointment
• When you get to the library, go to the drive-up window and say "Hello!" into the intercom
• A staff member will get your name and deliver your holds

What if I can't make an appointment?

You can only log into the page if you have holds available to pickup. Either you have no holds OR you entered your card/PIN numbers incorrectly. Contact the library with any questions.

Can I cancel my appointment?

Yes. Log into Capira to cancel your appointment. But be aware that once you cancel, you cannot make a new appointment without staff help.

What if my hold expires while before I can pick it up?

Staff have a process in place to make sure expired holds will be available for pickup. As long as you have a reservation, your holds will be available on your pickup day.

I don’t understand how to use Capira!

Please call us at 608-825-7323 and staff will walk you through making an appointment on Capira.