Fines, Fees, and Overdues

fines, fees, and overdues

Sun Prairie Public Library is now FINE FREE!

In July 2020, the library removed all fines on all items checked out in Sun Prairie.

What about old fines? We did not clear out any old fines, so please ask if you'd like a fine forgiven. We are able to forgive most overdue fines.

No overdues, either? Because we still have due dates, items will still become overdue if they are not returned by the due dates. You just won't get daily overdue fines.

What about fees? Fees are handled differently. You will still be charged for items if they are damaged or lost.

 

Collections

Why did I get a letter/phone call from a Collections Agency? We retain the services of UMS, a collections agency that specializes in retrieving library material. When an item becomes "lost", we send you a notification that you have to either return the item or pay for the replacement cost. If neither of these things are done within 30 days, UMS contacts you to try to get the stuff back.

Will this affect my credit rating? No! Due to a New York State legal challenge in 2016, having lost library material no longer affects your credit rating. We just want the stuff back, we don't want to ruin your life.

What happens if I just keep the stuff and never return it? Unfortunately, that is considered theft of municipal property. Library material is protected by State of Wisconsin laws, so please either return the item, pay for the replacement cost, or talk to us about how we can help resolve the issue. Libraries do have the legal right to collect fees for lost material in municipal court, although Sun Prairie chooses to use a collections agency instead of the court system.

LOST OR DAMAGED ITEMS

When does an item become "lost"? Either when you tell us you lost it or when it has been overdue for 29 days. At 29 days, if an item has not been renewed or returned, it automatically becomes lost and you are charged the replacement cost. Please return or renew overdue items before they become lost. If you have questions about lost items, please contact us.

How can I pay lost or damaged fees? Please pay for lost or damaged items by logging into your account in LINKcat and using a credit or debit card. We are able to reduce lost or damaged item fees on a case-by-case basis, so please contact us if you have questions.

Can I just buy a replacement copy on Amazon for, like, $3? Please do not do this. We very rarely can accept replacement copies purchased through retailers and do not accept used material to replace library material. Our policy is to purchase a replacement copy from a library-approved vendor.

COVID19 Returns and Overdues

Why is my item not checked in yet? We have to quarantine all items for 4 days, so please don't expect items to be checked in the day you return them. This also means that some items may become "lost" when they are actually here being quarantined! Please try to schedule your drop-offs a few days early so your item doesn't become lost in the yellow bin.

Why is my item lost? I returned it yesterday! Thank you. When we check your item in, the lost status will be automatically removed, but that may take a few days.